Using Our Website

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Using the site

Ordering & Payment




Using the site

 How do I navigate the website?

Navigation menus

The side menu

You can navigate through our website using a number of different methods. For example, the category boxes on the left-hand side of the page will take you to the product categories of our online shop, while the services boxes further down will take you to the relevant service page with information about the service.

The top menu

You can also use the menus at the top of the page to navigate. These have a drop-down, drillable menu system that pops up when you hover your mouse cursor over a menu item that has a drop-down icon next to the text description.

Search for Products

If you're looking for a specific product, you can also type keywords into the search bar at the top of the page (look for the orange box) and click the Search button alongside the text field. This will return any matching products found in our database.

Other methods

There are regular hyperlinks dotted around the content on our website that you can use to access the described part of the website associated with the hyperlink.

A hyperlink is typically displayed as underlined text like this, although on our website it will also change colour when you hover your mouse cursor over it.

To use a hyperlink, simply hover your mouse cursor over the text and press the left mouse button.

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 How do I find postage information or the site policies?

Postage and delivery information are available in the Delivery Costs and Delivery Policy documents. We also provide an estimate of the delivery charge when you add items to your shopping basket.

Navigation menu for site policies

The top menu

You can find our site policies in the Resources menu at the top of the page, under Policies / Site Docs. This is shown in the image to the right.

The page footer

We also provide direct links to our policies at the foot of every page on our website. Simply scroll to the bottom of the page and click on the link for the policy that you'd like to read (shown below).

Navigation menu for site policies
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Ordering & Payment

 I don't have a Paypal account, can I still buy through your website?

Select the Dont have account option to pay without registering

The answer is simply, yes, of course!

You don't actually need a Paypal account for us to collect payment from your debit or credit card via the Paypal payment processing service. You can simply place your order as usual, select Paypal as the payment method and choose the 'Don't have a Paypal account' option on the payment screen (see right).

Other Payment Methods

If you prefer not to use Paypal, you can use the 'Print Order Form' payment option and post us a cheque or postal order for the value of your order. Orders paid via cheque will be subject to delays as your cheque must clear before the order will be despatched.

If you'd like to pay by cheque, please ensure that it is made payable to 'Jonathan Price' - nothing suspicious, our full trading name is 'Jon Price T/A Teesside Silversmith', as the business is managed by a sole trader, although we're growing rapidly!

We can also take telephone debit and credit card payments that use our mobile payment processing solution, Elavon

We do need to have access to a computer when you call, and as we have a mobile element to the business, please bear with us - we're more than happy to call you back at a convenient time to collect card details from you if you'd prefer, or you can call us back at an agreed time.

We can also take debit/credit card payments in person, so if you would prefer to pay by card but don't want to do this over the telephone then you can use our collection service and collect and pay for your order at the same time, saving postage costs!

Collection is available from all of our classes (by prior arrangement) and our premises (during opening hours or possibly outside opening hours by appointment).

We'll add additional alternative payment solutions as these become necessary, so watch this space!

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 Our Cookie Policy

Click here to view our Cookie and Privacy Policy.

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