Learner Handbook

Click here to view the pdf version of this resource.

Last updated: 25/10/2013 Changes will take effect on enrolments to our next academic term onward.

Contents

Please note that by enrolling for one of our classes, you agree and will comply with the following terms and conditions (including any others published on our website). Please note that the Commercial Students clauses do not apply to our Private Workshops range unless specified in the product description:-
  • I am/will be over the age of 18 at the start of term.
  • I have completed both Enrolment Form and Learner Questionnaire, and have provided copies to Teesside Silversmith.
  • I understand that recording my progress in this course will help me to recognise the progress I am making and it will assist the tutor to plan the teaching sessions.
  • To support this I give my permission for a record of my progress to be made, on paper or in electronic format. I understand that the material is intended to be accessed only by myself and the staff of Teesside Silversmith.
  • I also give permission for any images of my work or myself to be included in a stock library, which may be used for such purposes as publicity, training or use on the Teesside Silversmith website.
  • I understand the information I have provided will remain private and confidential.
  • I acknowledge that I have read and understand the information provided and confirm the information I have given is true and correct.
  • I acknowledge that I have read and fully understand the contents of the Student Handbook which outlines the conditions and my rights and responsibilities as a student of Teesside Silversmith including the Fees and Refunds Policy and Privacy Statement.
  • I understand that it is my responsibility to be familiar with its contents and to ask questions on any matters I don't understand.
  • I do not currently own or run a jewellery-related business, sell jewellery or intend to use this course to make jewellery to sell (commercial students please see our private workshops section) and acknowledge that providing false information to gain access to a course will result in immediate expulsion without refund.

Welcome

First of all, I’d like to take this opportunity to thank you for taking up Silversmithing and Jewellery Making with Teesside Silversmith. As your Tutor, I hope you have an excellent year and are looking forward to the upcoming activities in which you will be participating.

Attending a jewellery course can offer you a path to new friends, interests and opportunities, whether you want to make a small amount of jewellery in your own home or start up a business producing your own specially designed pieces.

If you have any questions about the course, please don’t hesitate to contact us at your class, or by using the following details.

Contacting Us

Tel: 07793 739615
E-mail: jon@teessidesilversmith.com

Equal Opportunities

  • All learners with Teesside Silversmith shall be valued equally regardless of race, gender, age, disability or social class.
  • All learners can expect to receive fair treatment from us.
  • We recognise that all learners at some time may need specific support and encouragement to meet their full potential.
  • We will continue to develop and review our policies, procedures and practices to ensure that our commitment under this policy is put into practice.

We commit to:-

  • Provide a learning environment where harassment and bullying is unacceptable behaviour which will not be tolerated within our classes or to our learners or staff.
  • Minimise the barriers faced by people using our facilities

Learner Support

If you feel you need extra help in any of our classes, we can discuss your needs and agree a support plan. This may be advice or help accessing a course or help during class sessions in order to overcome difficulties caused by disabilities. Please speak to your Tutor for further information.

If you require specialist equipment to access your course, we will make every effort to support your needs. There may be occasions, though, when specialist equipment may not be available.

Class Fees

Class fees are payable in full in advance of the class running. Late payment may attract an additional penalty at the discretion of Teesside Silversmith, or cancellation of your place on the class. In the event that part-payment is made and your place has been cancelled due to non-payment of the remainder, an administration fee will be deducted from any refund requested (see next paragraph for details). In the event that we don't hear from you and you don't attend the course, we will also deduct a proportional amount for the classes relating to the number of sessions that you could have attended, plus an administration fee as described below, up to the total value of the payment made.

If you have paid either the full fees or a deposit for a place on a class and decide not to proceed with your enrolment, we will deduct a minimum administration fee of £15.00 from any monies refunded to you. This is outlined in the bullet points below, and is to cover our costs of re-advertising the place, as the timescales above usually result in the place not being subsequently filled, meaning a loss on a place that could otherwise have been taken by another student:-

  • If greater than fourteen days notice is given, the minimum administration fee is £15.00.
  • If fourteen to seven days notice is given, the minimum administration fee is £25.00.
  • If less than seven days notice is given, the minimum administration fee is £35.00.

Joining a class partway through the term may attract a discretionary fee reduction.

If we cancel a class, you will receive a proportional refund of your fees based on the number of weeks remaining, or the full amount paid if the class has not yet started.

If you withdraw from a class or fail to attend for a period of time, we regret that we are unable to offer a refund of your fees except in exceptional circumstances. Applications for a refund of fees must be made in writing stating the reasons why you are withdrawing. We will review your application and notify you of the outcome. You are welcome to appeal any decision made, which must be made in writing within 14 days of us notifying you of the outcome of our decision.

Other Costs

Unfortunately, we're not in the financial position of being able to include materials or gemstones in the class fees! As such, materials and gemstones will be made available but at extra cost.

Silver is available to purchase during the price, on the basis of what-you-cut-is-what-you-buy. We calculate the price of our silver stock based on a calculated Market rate from the previous working day.

However, you are not required to purchase silver from us, and you are instead welcome to source your silver from another supplier. You will be responsible for ensuring that you have the appropriate materials for the class, and it must be clearly identifiable as silver with documentation from the supplier in the form of an invoice or other evidence.

In the event that we are unable to ascertain the precise content of the metal, we may not permit you to use it in class so that the class tools and equipment are protected from contamination.

Our rules for purchasing silver from us are simple - once cut, we expect you to purchase it. In the event that you do not have sufficient funds with you to pay for the silver, you must leave the silver with your Tutor and make arrangements to pay for it at the very next session. While we are able to take payment by card, we must add a 3% surcharge to cover the payment processing costs, as these have not been factored into the silver price calculation.

Additional products including cabochon gemstones and tools are all available for purchase through your Tutor. Tools will need to be ordered with at least a week's notice, as we are unable to carry our full range to classes! Gemstones are usually available on the night of the class, although if none of the upcoming or in-progress projects require gemstones then these may need to be requested the week before.

We also offer free delivery via our 'Local Collection' website option to class for Tools and Gemstones, with exception of heavy or bulky items such as workbenches or Rolling Mills, as these must be delivered directly to your address. You can, therefore, order tools and we will try to have your order available for the next class.

Closure of Classes

Classes will be closed if insufficient numbers can be maintained, although every effort will be made to keep classes open. If a class has started with sufficient numbers, it will not be closed during that term regardless of the number of learners attending.

We may, at our discretion, run a class below minimum numbers, during which time we will attempt further marketing to try and gain more enrolments for the following term. In the event that we are unable to do so, or no further enrolments are made, we may cancel the class from the following term. We will provide as much notice as possible in the event that this is the case.

Leaving a Class

If you need to leave the class, please let your Tutor know at the earliest opportunity. This may be for a number of reasons, but you should discuss the matter with your Tutor to find out if a compromise can be made to allow you to continue with your class.

Attendance/Absence

If you are unable to attend a session, please contact your Tutor at the earliest opportunity to notify them of this. Alternatively, you can email Teesside Silversmith at jon@teessidesilversmith.com stating the night you attend and the details will be passed on to your Tutor.

If your Tutor is unable to attend a session, as much notice will be provided to you as possible of the event. As such, it is imperative that we have up-to-date contact details for you, such as a mobile telephone number. Your Tutor will attempt to organise an additional session to cover any time lost due to absence that will enable all learners to participate. This may also be recompensed by adding additional time before or after remaining sessions.

Information, Advice & Guidance

If you would like to discuss any progression or other courses you can undertake following your class with us, please contact your Tutor.

Please note that while some course materials may be available for reference within the classroom environment, the course fees do not include any form of handouts, printouts or copies of any of the materials owned by Teesside Silversmith.

Any documentation provided is entirely at the discretion of the Tutor or Teesside Silversmith and may incur an additional charge to cover printing, licensing and other costs. You will always be informed of such costs, with any estimates noted, prior to any documentation being made available to yourself.

Quality

We regularly review our provision to ensure that you receive the best quality courses possible.

Feedback from You

Your views on the quality of our provision are important, and we would appreciate it if you provide us with feedback during and after your course.

You can provide us with your feedback during the class, or send it to us by email. You can use our online contact form to provide anonymous feedback on the course in the event that you feel unable to discuss issues with your Tutor.

Health & Safety

You are responsible for your own Health and Safety but Teesside Silversmith will do all it can to ensure you learn in a safe environment. To ensure your safety:-

  • All accidents must be reported immediately to your Tutor
  • Always keep to the rules governing the use of special equipment.
  • Always use specialist protective clothing when required
  • If you are aware of a potential health and safety hazard, please report this to your Tutor as soon as possible.

Please note that the decision of the Tutor is final with any Health and Safety issues arising with the learning environment, although you may appeal a decision if you deem it to be unfair or unsafe.

You can appeal a decision by providing a full account noting your anticipated amendment by e-mail to Teesside Silversmith. The result of any appeal decided by Teesside Silversmith is final and binding to both Tutor and Learner.

Your Commitment to Us

We need to know about any changes in your contact details, so please inform us if any of the following details change:-

  • Address
  • Telephone Number
  • E-mail Address
  • Emergency Contact

Our Commitment to You

When you contact us, we will be friendly, helpful and polite. We will treat learners with fairness and respect.

You will be given information about the courses we offer including fees, venues, other facilities and how to enrol.

Commendations, Comments & Complaints

Teesside Silversmith welcomes commendations, comments and complaints from both existing and prospective learners.

We are always pleased to receive comments, compliments or suggestions, and would be very interested in hearing your ideas about how we could improve our service to you.

You can provide us with feedback by talking to your Tutor, using our feedback form, the Contact Us form on our website or by e-mailing us at the address in the ‘Contacting Us’ section of this booklet.

If you have a complaint, please follow these guidelines:-

  1. Explain the problem to your Tutor.
  2. If you would prefer to make a confidential complaint, please obtain a copy of our Commendations, Comments & Complaints form (available from your Tutor or via our website).

If the above course of action is not possible, a complaint in writing should be forwarded to Teesside Silversmith (jon@teessidesilversmith.com), who will attend to the matter and respond to the complaint.

Dealing with Fraud

If we discover evidence that you have wilfully misled us during the enrolment process by providing false or misleading answers on your Enrolment Form, Learner Questionnaire or communications with us, your enrolment will be terminated without notice or refund as fraudulent and you will not be permitted back into the class, or any of our other classes or workshops.

You may appeal our decision, and we will provide you with copies of the evidence we have obtained. Please note that the decision made resulting from your appeal is final.

Our Commercial Student Policy

This section outlines our Commercial Student Policy, and affects our leisure classes.

Through experience, we've found that Commercial and Leisure students tend to have conflicting interests, which can create tension within classes and damage the atmosphere of what is intended to be a Leisure class. Also, the pace at which Commercial Students need to learn is much faster than that of our Leisure students, and so creates difficulties with demands on Tutor time and other resources during our Leisure classes, which are intended to run at a more relaxed pace.

Therefore, we've had to implement this policy in order to safeguard both categories of students and ensure that the needs of each category can be met successfully, and to protect ourselves and our learners against fraudulent applications for enrolment.

What is a Commercial Student?

We class a Commercial Student as one that:-

  • Works, or is married to someone, or has a member of their immediate family that works in the Jewellery industry, particularly in Design, Manufacturing or Retail
  • Is looking to use the skills they are seeking to produce jewellery or other products to sell
  • Is looking to use the skills they are seeking to teach jewellery-related subjects
  • Teaches, or is looking to teach other craft-related subjects

Please note that the above definition is not definitive, and we reserve the right to revise it at any time. In terms of identifying a student as Leisure or Commercial, we will make the assessment through discussion with the individual student. Appeals can be placed, and must be made in writing to our business address stating the reasons why you feel our decision is incorrect. The decision resulting from any appeal is final.

Which classes are Leisure classes?

Our evening (starting after 4pm) classes are all classified as Leisure classes, as are some ad-hoc workshops.

Our Private Workshops range (taking place over the course of a day) are suitable for Commercial Students and the exclusion does not apply to these products unless specifically stated in the product description.

If you are unsure if a class or workshop is suitable for you, please contact us to discuss your situation.

What happens if I'm on a Leisure class and decide to become a Commercial Student?

You must notify us in writing once you have made the decision. We will review your enrolment and make a decision whether the class is suitable for you to continue. It is likely that you will not be invited to re-enrol on the following term, and will be referred to our Private Workshops range instead.

What happens if I enrol on a Leisure class as a Commercial Student?

In the event that you deliberately enrol on a Leisure class as a Commercial Student, we may cancel your enrolment without refund. A determination will be made based on your behaviour in class, and if we believe that you are a Commercial Student, we will contact you to discuss your position.

Following our discussion with you, we may allow a transfer of any remaining fees from your Leisure class enrolment to a Private Workshop at our discretion. Your enrolment on our Leisure class will cease from the date of the discussion if the determination is made that you are a Commercial Student.

You may appeal our decision, and we will provide you with copies of the evidence we have obtained. Please note that the decision made resulting from your appeal is final.

Dealing with Fraud

If we discover evidence that you have wilfully misled us during the enrolment process by providing false or misleading answers on your Enrolment Form, Learner Questionnaire or communications with us, your enrolment will be terminated without notice or refund as fraudulent and you will not be permitted back into the class, or any of our other classes or workshops.

You may appeal our decision, and we will provide you with copies of the evidence we have obtained. Please note that the decision made resulting from your appeal is final.

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