Terms & Conditions

Using This Website

  • All rights to our website design and all images on it belong to Jon Price, Silversmith (T/A Teesside Silversmith) unless explicitly stated. Copyright and other rights to the design, look, style, appearance and content of it are also the intellectual property of the aforementioned. You may view and print the website only as a buyer or potential buyer from us. You may not modify, publish, reproduce, distribute or broadcast in any format any material found within this site without the expressed, written permission of Jon Price, Silversmith.
  • We may change anything on our website at any time, when the need arises. We will not make any notifications or announcements unless it is specifically necessary. Any announcements made will be placed on the website home page.
  • We have no responsibility for the content of any websites other than our own, even if our site links to other websites. If a website we link to contains illegal content, please contact me and I will check it out and remove the link if necessary.
  • We may restrict or suspend use of the website (typically for repairs, introduction of services or general maintenance). Where possible, warnings will be posted on the home page of the website beforehand. We will try to do this no more than necessary, and keep the time of disruption as short as possible.

Pricing

  • The price and delivery charges will be confirmed by email when your order is accepted, and until then are an estimate only.
  • The price quoted for the goods excludes delivery (unless otherwise stated).
  • You must pay for the goods (and delivery) when your order is complete and ready for dispatch. You may be asked for a deposit when you place your order, and it must be paid before the order will be accepted. Any deposits paid are non-refundable if you cancel the order, but if we are unable to fulfil it within the agreed terms then it will be refunded to you.
  • You must pay by cheque, cash, credit/debit card or paypal unless you have a credit account with us, in which case BACS or CHAPS payments are also accepted.
  • Items sold as silver will be hallmarked unless they are underweight (in which case the appropriate stamp mark will be applied) or they are exempt under hallmarking legislation.
  • Some items listed for sale on this website may be listed as sold by proxy from another artist detailed on the website. Where this is the case, it will be stated with a link to the artist's profile.

Delivery

  • All and any delivery times quoted are estimates, and we cannot guarantee to deliver at any particular time or date. Items supplied by local artists may be subject to longer delivery timescales.
  • If you choose to cancel the contract, we will refund the relevant part of your payment if you have paid in full, less any deposit requested.
  • Any contract cancellation will be on the basis that you have no further claim against us under that contract.
  • We may deliver the goods in instalments. Each instalment is treated as a separate contract.

Delivery and Risk

  • The goods are at your risk from the time of delivery.
  • You must inspect the goods on delivery. If any goods are damaged or missing, you must write to tell us within three working days of delivery. If you tell us about loss or damage after that, you must supply proof that the goods were lost or damaged before delivery. You must give us (and any carrier) a fair chance to inspect the damaged goods.
  • If goods are delivered with damaged, split or open packaging, please take photographs before opening the package to aid an insurance claim against the courier in the event of the loss or damage of any goods.
  • If your goods are damaged or faulty, please call or email us within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate, and arrange for a courier to collect the damaged goods from you where appropriate.

Cancellation

  • If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) we may then hold (or to which we are committed) for the order. In the event that this is covered by the deposit, no further monies will be payable.
  • We may suspend or cancel the order, by written notice if you fail to pay us any money when due (under the order or otherwise) or you fail to honour your obligations under these terms.
  • Under the Distance Selling Regulations 2000, you have the right to cancel your order for products at any time up to the end of the fourteenth working day following the day after the day on which you received the products without question. If you wish to cancel your order please either write to us at the address supplied on our invoices, telephone on 07793 739615 or email us with details of your cancellation. If you have already received the products, or they have been despatched, you must repackage and return them to us at the returns address on the enclosed invoice. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once these have been received and checked that they are all present and in a re-saleable condition. We will only refund costs incurred in returning the products to us if the item you are returning is faulty.

Warranties

  • We warrant that:
    • Goods descriptions are accurate, honest and fair.
    • Goods are free from material defect at the time of despatch.
    • The descriptions of goods on our website are for identification only. The goods may vary slightly from their description, of appearance, technical specification, dimensions and weight, and performance.
  • If you believe that we have delivered goods which are defective in material or workmanship, you must:
    • Inform us (in writing), with full details, as soon as possible.
    • Allow us to investigate and co-operate as much as reasonably possible with any investigation.
  • If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions (in clause 8.4) in full, we will (at our option) replace the goods or refund the price.
  • We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent.
  • Our liability is limited in damages to the price of the goods.

General

  • Please note that we may transfer personal information about you to those we may appoint to administer your account or recover amounts owing. That may include, for example, passing information about you to our insurers, debt recovery agents and solicitors if you fail to pay us.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Teesside Silversmith and associated local artists and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Teesside Silversmith. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Teesside Silversmith takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Tell Us What You Think

Teesside Silversmith welcomes your questions and comments about our disclaimer. Please feel very welcome to contact me with your comments.

Enrolment Declaration / Terms and Conditions

These terms and conditions are supplementary to the information contained in our Learner Handbook. By agreeing to these terms and conditions, you are also agreeing to the terms stated in the Handbook. Please read the information carefully before submitting your agreement.

Enrolment Declaration

  • I understand that recording my progress in this course will help me to recognize the progress I am making and it will assist the tutor to plan the teaching sessions.
  • To support this I give my permission for a record of my progress to be made, on paper or in electronic format. I understand that the material is intended to be accessed only by myself and the staff of Teesside Silversmith.
  • I also give permission for any images of my work or myself to be included in a stock library, which may be used for such purposes as publicity, training or use on the Teesside Silversmith website.
  • I understand the information I have provided will remain private and confidential.
  • I acknowledge that I have read and understand the information provided and confirm the information I have given is true and correct.
  • I acknowledge that I have read and fully understand the contents of the Student Handbook which outlines the conditions and my rights and responsibilities as a student of Teesside Silversmith including the Fees and Refunds Policy and Privacy Statement.
  • I understand that it is my responsibility to be familiar with its contents and to ask questions on any matters I don’t understand.

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